Shipping & Returns

Delivery Options

We use The Courier Guy as our delivery partner.

Courier Delivery

Deliveries will only be made to the delivery address selected on “checkout” and are subject to availability and receipt of payment. We do our best to secure delivery within 3-5 working days of the date of your order but will not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control. For some major promotional events, processing may take an additional day or two.

Please ensure that the delivery address is easily accessible to our delivery partner’s vehicles.

If no one is at the address when the delivery is attempted, the goods will be retained by the driver, who will leave notification of delivery and will telephone to re-arrange or will return later that day if possible.

Where do you ship to?

Currently we only ship within the borders of South Africa at a flat fee of R120 (Courier)

Deliveries to countries outside the South Africa

Unfortunately, we do not deliver outside South Africa.

Warehouse collection of orders

As there is no public access on site, it is not possible to pick up orders from our warehouse.

Returns, Replacements & Exchanges

To cancel your order, you must notify us in writing within 7 days of receipt of goods, quoting order number, name and address, details of the product(s) and the reason for return; goods must be returned to us within 7 days of receipt.

  • The refund or exchange assumes that you have not damaged the product, or that you have not returned it incomplete.
  • The refund or exchange also assumes that you have not used the product if it is disposable or limited in number of uses.
  • The return or exchange of a rapid test for screening / detection of narcotic drugs (or other substances) can only be accepted if it is returned in its original individual packaging, without it being open, pierced, altered or damaged, even partially. The test device would then be considered contaminated and rendered unusable. Indeed, the sterility and humidity of the screening device are guaranteed by its individual packaging. A scratch or break in this package may cause contamination of the test device by external agents or altering elements (such as
    moisture), which may severely degrade the effectiveness and reliability of the test. A screening test device whose individual packaging has been damaged (as specified above in this paragraph) will be considered as having been used and will therefore not be refundable or exchangeable.

Regret NO returns for “Sale” or “Clearance” items.

Missing Items

If you have received your order and an item is missing, please Contact us with your order number and let us know which item is missing.

We will investigate and resolve the situation as quickly as possible.

Please Note

Delivery charges are non-refundable due to a third parties delivery services.  If you are returning part of the order or the full order, you will be refunded the full value of the items returned, less the delivery charge.

Refunds

Before contacting us please take note of the timescales required to process a refund:

We require 5 working days from receipt of a return for us to process a refund provided it has been accepted..

Please allow a further 5-10 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside our control.

Your refund will be credited to the same payment method with which you made your original purchase.

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